Customer Services

Automated meter system in place
Automated metering equipment was installed at the homes of most PUD water customers late in 2006. This equipment improves safety for meter readers, improves the accuracy of meter reads, and helps with leak detection.

In the past, water consumption had been estimated during the winter because snow made it hard to reach the underground vaults where water meters are located. Automated meter reading has eliminated the need for estimates. And it has improved the safety for meter readers who no longer have to lift heavy vault lids and deal with ice and debris.

The new meters are more accurate than the meters they replaced, some of which were 10 years old or older. That led some customers to believe they are using more water, when actually their use is just being measured more accurately.

Water leaks do occur, however, and one big advantage to automated meter reading is early leak detection. If an excessive amount of water flows through a meter, an alarm will alert system operators to a potential problem. 

Conversion of the electric system to automated meter reading is planned to occur within the next several years. 

Track your water use at home
Did you ever want to know how much water you’re using during that 7-minute shower? Or how much it takes to run the dishwasher, or wash a load of clothes?

Customers with concerns about excessive water use – or just curious about how they might conserve – can borrow a Water Meter Monitor from the PUD. The PUD has a limited number of monitors available for loan to customers for up to two weeks.

The monitors can also be purchased for $100 each.

The monitor attaches with a magnet to a customer’s refrigerator. It captures signals from the transmitter installed on the water meter. The monitor displays the current reading on the water meter and can display water use during intervals defined by the customer, such as for one day, or for when a lawn is being watered.

To borrow or buy a monitor, call the PUD at (509) 661-8008.