Your PUD

In addition to its seven measurable, strategic objectives, Chelan County PUD also has a list of PUD values that lives side-by-side with the strategic objectives.

“Think of these six values as the personality and character of the District,” said General Manager Rich Riazzi. They are “how” the PUD approaches its list of “what” to do for the near future. And they are equally important.

Service: Our success is linked to the success of our customers. We anticipate, understand and focus on our customers’ needs. We share a personal responsibility to maintain our customers’ loyalty and trust. We listen and respond to our customers and seek to exceed their expectations. We are recognized as significant contributors to the quality of life in our community.

Respect: We believe that the concerns of our stakeholders and fellow employees are important. We believe it is important to listen carefully to others to fully understand their views before making decisions or conclusions, to appreciate and be sensitive to the feelings and needs of others, and to measure our own impacts on others. We encourage critical debate and value open, honest and respectful sharing of ideas. We will have respect and consideration for one another if we disagree with each other.

Innovation: We encourage innovation. We believe that certain risks, considered fully and taken intelligently, help us innovate. We celebrate successes and see failure as an opportunity for growth.

Honesty and Integrity: We value people who are honorable in principles, intentions and actions, and who are ethical and fair. We value truthfulness and credibility. We conduct ourselves in a professional manner without compromising the trust placed in us to be honest with each other and our stakeholders. We will ensure all stakeholders have a good understanding of the challenges we face and how we are addressing them. We are committed to a culture of compliance which guides and reinforces our decisions and choices.

Teamwork: We are all part of the same team with the same goals and objectives. We seek results through collaboration with each other and with our stakeholders. We appreciate multiple perspectives and diverse expertise. Group boundaries should be transparent and easily crossed. There are no entitlements. Together, we create a sustainable future.

Operational Excellence: Our service quality, reliability and care for the environment are viewed as a component of operational excellence. We have a strong commitment to safety as an integral part of our daily work. We seek the best talent and promote its development. We are flexible and embrace change when needed. We have a passion to continuously improve fundamental business processes. We will communicate our organizational priorities and challenges we face. Operational excellence is a balance between quality and fiduciary stewardship and is the responsibility of all employees.