Customer Services

Chelan County PUD’s automated meter reading equipment provides many advantages, including the ability to alert the PUD to potential water leaks during your monthly meter read.

The metering equipment is programmed to detect when water has failed to shut off for at least one hour during any 24-hour period. These alerts could indicate a continually running toilet, for example, or they could simply mean that a homeowner left a faucet dripping to keep pipes from freezing during a winter cold spell.

If a possible leak is indicated during a monthly meter read, a letter is sent to customers. The purpose of the letter is simply to make customers aware of the possibility of a leak, and to suggest how to determine whether a leak exists. If you know of another reason for your water to run continuously, please let us know and we will discontinue sending monthly notices. 

Information on how to repair leaky toilets and various types of faucets is available on our Web site here or by contacting our Conservation Department at (509) 661-8008. Customers may also wish to contact a professional plumber.

If you don’t find an obvious household leak, feel free to contact our Water Department by e-mail or call (509) 661-4254 for further assistance.