Customer Services

Senior citizen discount
Low-income seniors ages 62 and over may be eligible for a discount on their electric bills of $9 per month. The discount for low-income seniors who are water and/or sewer customers is $7.15 per month. Download the form to apply for a low-income senior discount.
 
Disabled customer discount
Low-income disabled customers may be eligible for a discount on their electric bills of $9 per month. The discount for low-income disabled customers for water and/or sewer is $7.15. Download the form to apply for a low-income disabled discount.

Gift certificates
Warm the home as well as the heart by giving family or friends a Chelan County PUD gift certificate for a payment on their utility bill. Three ways to simplify your holiday gift-giving:
• Stop by the Wenatchee, Chelan or Leavenworth PUD office to pay and pick up.
• Call ahead and we’ll have it ready to pick up with your payment: (509) 661-8002.
• Order by phone, pay by credit card, and we’ll mail it to you.

Helping Hand
Helping Hand helps low-income families pay their electric bills. Customers can make a Helping Hand donation every time they pay their bill. Helping Hand funds are managed by the Chelan-Douglas Community Action Council. Enroll now to make a monthly contribution to Helping Hand.

PUD Med Line
Customers who rely on life-sustaining equipment are a concern for us. Please let us know if you are dependent on a kidney dialysis machine, a ventilator, or other such equipment. E‑mail or call our Customer Service Department at (509) 661-4233. Customers using life-sustaining equipment can ask to be placed on our Med Line notification list. During unscheduled outages, we will attempt to restore service as quickly as possible to individuals with these special medical needs. We cannot and do not guarantee uninterrupted services. If a power outage would create a problem for you, we recommend that you install or have in place a backup system to support your needs during an outage.

An additional resource is the Chelan County Department of Emergency Management Special Needs Registry. This is for individuals who require assistance in an emergency. Participation in the registry is voluntary and all information is strictly confidential, used only for emergency purposes.

Please contact the Chelan County Department of Emergency Management at (509) 667-6863 for more information or go to the Chelan County Special Needs Registry.

Radio help
PUD vehicles equipped with radios can provide an instant link between the scene of an accident and emergency response agencies. Vehicles equipped with radios feature Radio Help decals on their doors.