Pay My Bill Get Fiber Residential Services Business Services Outage and Safety Center Conservation Rebates Start/Stop Services Update Your Account Information Community Services and Discounts Street Lighting Rates and Policies Contact Us Home / My PUD Services / Outage and Safety Center / Outage and Safety Center Visit our live Outage Map for the most current outage information Español Have questions about the Outage Map? Expand all Collapse all Why isn’t my outage showing in the map? The PUD may not be aware of your outage. Call 877-PUD-8123 to report your power is out. The Outage Map only shows outages that affect 10 or more customers. Your outage may be impacting less than 10 customers. This Outage Map only shows outages in Chelan County PUD’s service territory. If your outage is in another service area, your outage will not show here. Am I seeing the most current information? Data is refreshed every 5 minutes. To see the latest information, be sure to refresh your browser. Why did the estimated restoration time change? Updates are made to estimated restoration times as conditions change. How much detail is available about outages and when they will be restored? During major storms, estimated time of restoration (ETRs) may not be available due to the large number of restoration jobs. Some restoration may require fallen trees and brush to be removed and/or pole replacements. When it can do so, the PUD will provide the best possible estimate of when power will be restored. Who can I contact for more information? For emergencies, call 877-PUD-8123 Have general questions or feedback regarding the Outage Map, please contact us at customeroutreach@chelanpud.org. Responses will be provided during normal business hours, typically Monday through Friday, 8 am to 5 pm. Is the outage map available in Spanish? Yes, the outage map is available in English and Spanish. Click/tap the “ESPANOL” button to view the page in Spanish. Is the outage map ADA compliant? Yes, the outage map can be read using most screen readers. Report an outage: Call 1-877-783-8123 Report a downed line: Call 911 and stay at least 40 feet away Report a street light issue: Call (509) 661-4325, Monday - Friday, 7 am - 5 pm, or email svcdispatch@chelanpud.org Chelan PUD Twitter Safety Outage Tips Restoring Power Planned Outages Fire Safety Outages Medical Equipment