Customer Services

A typical residential customer in Chelan County pays an average of just 3 cents per kilowatt hour (kWh) for electricity. That’s one of the lowest rates in the nation!

Our residential rates are based on a formula that encourages conservation. As use goes up, costs also rise. So it pays to reduce energy consumption wherever possible. Need some ideas?  Click here.

Here is a table showing how residential rates are charged:

Monthly energy charge per kWh
First 1,000 kWh – 2.29 cents
1001 to 2000 kWh – 2.84 cents
Over 2000 kWh – 2.99 cents
Basic charge – $7.20

Temporary surcharge
Beginning May 1 and extending for up to 12 months, PUD commissioners have implemented a 9 percent surcharge on all electric bills. The rate surcharge, combined with cost-savings measures, is aimed at reducing a projected 2009 deficit of $19 million. The majority of the projected $19 million loss is due to lower prices for energy sold in the wholesale market and low snowpack. Lower interest rates on the PUD’s cash reserves also contributed to the deficit.

More information on the surcharge is available here.

For more detailed information on electric rates, see the Electric Rate Schedules and Utility Service Regulations in the Quick Links box at right.

Monthly water charge – Wenatchee area
First 3,000 gallons – $2.10 per 1,000 gallons
3,001 to 10,000 gallons – $2.90 per 1,000 gallons
Over 10,000 gallons – $3.70 per 1,000 gallons
Basic charge – $25

For more detailed information on water and wastewater rates for each service location, see the Water Rate Schedules, Wastewater Rate Schedules, and Utility Service Regulations in the Quick Links box at right.