Customer Services

• Moving out of the county: use this form to stop your electric, water or wastewater service.
• Moving from one address to another within the county: call us at (509) 661-8002. 
• Moving into Chelan County from out of the area: call us at (509) 661-8002.

Please provide notice at least one business day in advance of your move.

Fees and deposits
If you are moving or opening a new account there is a $10 service charge. There is no charge to terminate service. Customers may be required to pay a security deposit, depending on credit history.

Change to mailing address
Need to change your mailing address? Use this form, or call us at (509) 661-8002.

Customer Services help
If you'd rather change your account over the phone, call (509) 661-8002 between 8 a.m. and 5 p.m. Monday through Friday (excluding holidays). Or stop by one of our offices.

Water shutoffs for snowbirds
We're happy to temporarily shut off water services for customers who are away for the winter. Call us a couple of weeks before you return and we'll turn the water back on. The toll-free number is 1-888-663-8121. Wastewater service cannot be disconnected.

Area lighting
Chelan County PUD can provide area lighting for customers. For information, call (509) 661-4233 or send an e-mail. To report problems with area or street lights, call (509) 661-4233 or (509) 661-4325. When reporting a problem, please provide details, if possible, about the location, pole numbers (if visible) and adjacent addresses.

Need a brand new service?
Power, water and wastewater line extension estimates are available. Information about extending new electric, water and wastewater service to homes and businesses is available by calling (509) 661-8400, or send an e-mail. Contact us if you have questions about availability of services; power distribution and transmission issues; or conduit, vault, or wire issues. 

Fiber optics – to get connected
To check fiber access at your home or business by address, to view a list of our service providers, and to place a fiber connection request visit the fiber optics Web site or call our fiber team at (509) 661-4151.