General inquiries
For inquiries about parks, fiber and general questions:
Email: ContactUs@chelanpud.org
For billing and account questions:
Emails: Customerhelp@chelanpud.org
Phone: (509) 661-8002 - available 8 a.m.- 5 p.m.
Toll-free: (888) 663-8121
General Information line: (509) 661-8000 - Recorded messages on parks, river flows, fish counts and conservation tips.
Hearing impaired TTY: (509) 661-4621
Underground Utility Location: 811
Outages or emergencies
To report an outage or emergency involving power, water, or wastewater, 24 hours a day, 7 days a week, call (877) 783-8123. Get outage alerts at www.twitter.com/chelanpud.
To report a problem that is not an emergency
- Electricity: (509) 661-4325
- Fiber optics: (509) 661-4151
- Street or area lights: (509) 661-4325
- Water/Wastewater: (509) 661-4254
Problems with the website
Email our WebDesk
Email for employment and online application issues
Department phone numbers
- Customer Relations: (509) 661-8002
- Bill pay by phone: (509) 661-8729
- Conservation: (509) 661-8008
- Employment: (509) 661-4793 or (800) 297-8074
- Fiber Optics: (509) 661-4151
- Parks: (509) 661-4551
- Procurement & Contract Services: (509) 661-4479
- Rocky Reach Visitor Center: (509) 663-7522