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• In steps 1-4, work is performed on the main electrical system (primary line).
• Engineers evaluate poles in the area. Based on their findings, they plan for adjustments to the poles or pole replacements
• In some areas, pole locations will move, poles may be taller and wire height may change.

• Engineers design the route for the primary line.
• In many areas, the primary line is located in the right-of-way (edge of roadway). In areas where the primary does not follow the roadway, we will attempt to realign it.
• Engineering and real estate specialists review property rights and seek easements as needed.
• Staff applies for necessary permits required to work in the Chelan County and WSDOT Right-of-Way.  

• Distribution line crews replace or reframe existing overhead power poles on the primary line.
• Where new poles are needed, holes are dug and new poles are installed.
• Existing wire is transferred from the old poles to the new poles.
• PLEASE NOTE – the old poles will not be removed until much later in the project, after other pole contacts (phone, cable, etc.) have been transferred.

• Fiber crews install the main fiber-optic cables on the primary line.
• Install service terminals in area neighborhoods to prepare for bringing fiber service from the primary line to the line that serves your home or business (secondary line).
• Splicing crew joins the newly installed main-line fiber cables together.

In this step, work is performed on the secondary line(s) that connect individual services to the primary line. Adjustments to the secondary line(s) may be needed, based on customer requests for fiber service.

Before work begins to connect your service to the primary line, orders must be placed with one of our partner service providers (Fiber Optics (chelanpud.org))

The PUD receives your order information from the selected service provider and, if your property is eligible, work will begin to complete the connections

PUD engineers will design a path to extend fiber to your individual home or business. They will review any requirements needed to connect your fiber service. In some instances, they may need to meet you on-site to review the design.

PUD crews will extend a service line to your home or business and attach equipment to the exterior of your building.

Your service provider will schedule the remainder of the installation with you.

Once the service provider has completed their work, you can begin enjoying high-speed fiber internet.