To check if your equipment is included in the replacement project and, if so, the status of the upgrade, please visit our ONT Replacement Status map and search for your address.

If your address is not in the map, your equipment is not due for replacement at this time. Addresses marked with red are pending replacement. Those marked yellow require the homeowner to give access to District staff and green indicates the upgrade has been completed.

GIS Status

Fiber Equipment Upgrade

For information on the recent fiber equipment failures and service outages, please see the Fiber Outage Information page

Important Information About Your Fiber Equipment Upgrade

At Chelan County, we’re committed to providing state-of-the-art, high-speed internet services that meet the growing demands of our customer-owners. To maintain the high level of service you've come to rely on, we’ve identified aging Customer Premises Equipment (CPE) that requires upgrading. If you're one of the affected customer-owners, you’ve likely received a postcard from the District about this necessary fiber equipment upgrade.

Below, you’ll find details about the upgrade and how it may impact you if you received the postcard.

Fiber Equipment Upgrade Postcard
Postcard sent to affected customers

Your Customer Premises Equipment (CPE) is the critical link between your home and our internet service. It’s the hardware that ensures you receive a stable and high-speed internet connection. As technology evolves and your household's digital needs grow, it’s crucial that your CPE is up to date. Here's why upgrading your CPE is essential to prevent service outages and ensure a reliable connection:

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1. Increased Reliability and Stability
Older CPEs may struggle to manage the increasing demands placed on them by modern homes. From streaming multiple devices to managing smart home gadgets, an outdated CPE can become overloaded, leading to frequent service interruptions. Upgrading to a new CPE ensures that your internet connection remains stable and reliable, even during peak usage times.
2. Prevent Hardware Failures
All electronic devices have a limited lifespan, and your CPE is no exception. As it ages, the risk of hardware failure increases, which can lead to unexpected outages. Upgrading to a newer CPE reduces the likelihood of such failures, providing you with peace of mind and a more dependable internet experience.
3. Enhanced Network Performance
Newer CPE models are designed to handle higher bandwidths and faster speeds. This means they can better manage data traffic, reducing the chances of congestion and outages. By upgrading, you ensure that your network operates at peak performance, with fewer disruptions caused by outdated hardware.
4. Improved Compatibility with Modern Services
As internet services evolve, so do the requirements for the equipment that supports them. Outdated CPEs may not be fully compatible with new technologies and services, leading to performance issues and service interruptions. Upgrading ensures that your equipment is fully compatible with current and future services, reducing the risk of outages caused by compatibility issues.
5. Better Handling of Multiple Devices
In today’s connected world, it’s common for households to have numerous devices connected to the internet simultaneously. From smartphones and laptops to smart TVs and home assistants, an outdated CPE may struggle to manage all this data traffic, resulting in slowdowns and outages. A modern CPE is built to handle multiple devices efficiently, reducing the risk of service interruptions.
6. Enhanced Security Features
Cybersecurity is a growing concern, and older CPEs may not have the latest security features to protect your network from threats. Security breaches can lead to service outages as well as compromised data. Upgrading to a newer CPE ensures that your network is equipped with the latest security protocols, reducing the risk of outages caused by cyberattacks.
7. Minimized Downtime During Upgrades
Internet service providers are continually upgrading their networks to offer better speeds and services. However, these upgrades often require compatible CPE. If your equipment is outdated, you may experience more frequent downtimes as your provider makes these updates. By upgrading your CPE, you can minimize downtime and ensure a smoother transition during network upgrades.

Related Pages

Fiber Equipment Upgrade

For information on the recent fiber equipment failures and service outages, please see the Fiber Outage Information page

Important Information About Your Fiber Equipment Upgrade

¡Atención!